Sonic Drive-In Phoenix AZ: Your All-Day Spot for Burgers, Slushes, and Late-Night Bites

Sonic Drive-In Introduce

Located conveniently on a central Phoenix thoroughfare, the Sonic Drive-In at 748 E McDowell Rd is a classic slice of American fast-food culture tailored for the Arizona lifestyle. This establishment operates as a versatile hub, offering everything from traditional hamburger restaurant fare and chicken specialties to an extensive ice cream shop menu and all-day breakfast options. It is designed around the iconic drive-in model, providing a casual and unique dining experience where service comes directly to your car.

Sonic Drive-In is famously known for its enormous selection of customizable drinks and frozen treats, cementing its status as the "Ultimate Drink Stop." Whether you're commuting to work, picking up the kids, or grabbing a late-night bite after an Arizona sunset, this location is geared for speed and convenience, a major plus for busy locals. While the service model is unique and generally praised for its speed, local reviews for this particular location indicate that the infrastructure—specifically the intercom systems—may occasionally present challenges, requiring employees to use alternative methods like whiteboards to take orders. However, customers commend the staff, noting, "The employees were great and tried their absolute best with the crappy infrastructure that hasn’t been addressed."

Despite potential operational hiccups with ordering technology, the breadth of the menu ensures there is something for everyone, making it a popular choice for everything from solo dining to a family meal. It is one of the few places in the area offering dedicated Late-night food options, extending its service hours well past typical dining times to satisfy those late cravings.

Location and Accessibility

The Sonic Drive-In is situated at a highly visible and accessible spot in midtown Phoenix:

748 E McDowell Rd, Phoenix, AZ 85006, USA.

This location benefits from its proximity to major city landmarks and residential areas, making it a convenient stop for many Arizonans. A strong commitment to accessibility ensures all community members can enjoy the service:

Wheelchair Accessible Entrance for easy access into the facility.
Wheelchair Accessible Parking Lot with designated spaces.
Wheelchair Accessible Restroom facilities.
Wheelchair Accessible Seating, should guests choose to dine outside of their vehicle.

Parking is straightforward, featuring both a Free Parking Lot and available Free street parking, a convenience that is highly valued in the busy city environment.

Services Offered

Sonic Drive-In provides several service options that cater to modern dining needs, all centered around its classic carhop delivery model:

Dine-in (Carhop Service): Classic drive-in model where orders are placed from and delivered directly to the car.
Takeout: Available for guests who want to order and pick up quickly.
Delivery: Offers service via third-party delivery platforms, including No-contact delivery options.
All-Day Dining: Serves Breakfast menu items all day long, alongside Lunch, Dinner, and Dessert options.
Late-Night Food: Open late to cater to evening and post-event cravings.
Payment: Accepts Debit cards and typically major credit cards, streamlining the payment process.

Features / Highlights

What truly distinguishes Sonic Drive-In is its extensive and highly customizable menu, particularly its drink and dessert offerings:

Unmatched Drink Menu: Known for its Famous Slushes (like Blue Coconut, Watermelon, and Green Apple Slush), Frozen Lemonades/Limeades, and iconic Cherry Limeade and Ocean Water®.
All-Day Breakfast: A major selling point, featuring favorites such as the SuperSONIC® Breakfast Burrito, BREAKFAST TOASTER®, and Cinnabon® Cinnasnacks®.
Signature Sides: Offers beloved Tots (often praised as superior to standard fries), Hand Made Onion Rings, Mozzarella Sticks, and the popular Chili Cheese Tots.
Extensive Frozen Treats: Features a wide array of Master Shakes (like OREO® Cheesecake and Strawberry Cheesecake), Classic Shakes, and SONIC Blast® options made with popular candies like SNICKERS® and REESE'S® Peanut Butter Cups.
Hot Dog Variety: One of the few fast-food chains offering a full selection of hot dogs, including the All-American Dog, New York Dog, and the massive Footlong Quarter Pound Coney.
Pet-Friendly: Uniquely, the drive-in model allows Dogs allowed to accompany their owners in the car.

Contact Information

For general inquiries, to confirm operating hours, or to address an order concern at this specific location, please use the following contact details:

Address: 748 E McDowell Rd, Phoenix, AZ 85006, USA

Phone: (602) 258-9320 (Primary)

Mobile Phone: +1 602-258-9320

What is Worth Choosing

Choosing Sonic Drive-In on McDowell Road is worthwhile for Arizonans primarily for its convenience, unique drive-in service model, and unparalleled variety, especially in beverages and treats. No other fast-food spot in the area offers such a vast, customizable drink menu; the ability to create hundreds of drink combinations makes it the undisputed king of refreshment, crucial for beating the Arizona heat. The Cherry Limeade, Ocean Water®, and the seasonal slush offerings are an iconic part of the experience.

Beyond the drinks, two categories truly stand out:

The Savory Sides: The crispy, golden Tots and Hand Made Onion Rings are far more popular than their standard fries. For an indulgent treat, the Chili Cheese Coney or the Chili Cheese Tots offer that perfect mix of comfort food flavor.
The All-Day Menu: The constant availability of hearty breakfast items, such as the SuperSONIC® Breakfast Burrito, means you are never out of options, no matter the time of day. This flexibility, coupled with Late-night food service, ensures the location is a reliable stop morning, noon, or midnight.

While the reviews point to occasional technical issues with the ordering system and possible quality control problems (such as excessive condiments on burgers), the staff’s commitment to excellent service is a testament to the local team’s dedication. For fast, classic American comfort food, unbeatable drink options, and a uniquely retro carhop experience, the Sonic Drive-In is a must-visit spot in Phoenix.

Sonic Drive-In Food & drink

Featured Items
Breakfast Bowls
Start your day off right with a Regular Breakfast Bowl from SONIC!
Hearty Chili Bowl
Signature chili flavor and toppings now in a cup!

Chicken
Buffalo Boneless Wings
100% all white meat chicken with a traditional crispy coating tossed in Buffalo sauce!
Asian Sweet Chili Boneless Wings
100% all white meat chicken with a traditional crispy coating tossed in Asian Sweet Chili sauce!
Honey BBQ Boneless Wings
100% all white meat chicken with a traditional crispy coating tossed in Honey BBQ sauce!
Jumbo Popcorn Chicken®
Made with juicy all white meat our Jumbo Popcorn Chicken® is the perfect snack or combo!
Classic Crispy Chicken Sandwich
100% all white meat chicken breast topped with fresh lettuce, ripe tomatoes and mayonnaise served on a warm Brioche bun.
Classic Grilled Chicken Sandwich
100% all white meat grilled chicken breast topped with fresh lettuce, ripe tomatoes and light mayonnaise served on a warm Brioche bun.
Crispy Tender Dinner
Made with 100% all-white meat chicken they're lightly breaded and perfect for dipping in our NEW Signature Sauce.
3pc Crispy Tenders
Made with 100% all-white meat chicken they're lightly breaded and perfect for dipping in our NEW Signature Sauce.
5pc Crispy Tenders
Made with 100% all-white meat chicken they're lightly breaded and perfect for dipping in our NEW Signature Sauce.

Ice Cream
OREO® Cheesecake Master Shake
Real Ice Cream mixed with the creamy flavor of cheesecake, graham cracker crumbs and real OREO® pieces. Finished with whipped topping, graham cracker crumbs and a cherry.
OREO® Peanut Butter Master Shake
Real Ice Cream mixed with rich peanut butter and Oreos® into a thick and creamy shake, finished with whipped topping and a cherry.
OREO® Chocolate Master Shake
Real Ice Cream mixed with rich Oreos® and chocolate syrup into a thick and creamy shake, finished with whipped topping and a cherry.
Strawberry Cheesecake Master Shake
Real Ice Cream mixed with the creamy flavor of cheesecake, graham cracker crumbs and real strawberries into a thick and creamy shake, finished with whipped topping, graham cracker crumbs and a cherry.
Cheesecake Master Shake
Real Ice Cream mixed with the creamy flavor of cheesecake into a thick and creamy shake, finished with whipped topping, graham cracker crumbs and a cherry.
Fresh Banana Classic Shake
Thick and creamy, with real bananas and a sweet banana flavor, finished with whipped topping and a cherry.
Caramel Classic Shake
Thick and creamy, with a rich caramel flavor, finished with whipped topping and a cherry.
Chocolate Classic Shake
Thick and creamy, with a rich chocolate flavor, finished with whipped topping and a cherry.
Strawberry Classic Shake
Thick and creamy, with real strawberries and a sweet strawberry flavor, finished with whipped topping and a cherry.
Vanilla Classic Shake
Thick and creamy, with a rich vanilla flavor, finished with whipped topping and a cherry.
Hot Fudge Classic Shake
Thick and creamy, with rich hot fudge flavor, finished with whipped topping and a cherry.
Peanut Butter Classic Shake
Real Ice Cream mixed with rich peanut butter into a thick and creamy shake, finished with whipped topping and a cherry.
Chocolate Chip Cookie Dough Blast®
SONIC’s real, vanilla ice cream mixed with cookie dough pieces and syrup into the perfect treat.
SONIC Blast® made with SNICKERS® Bars
SONIC’s real, vanilla ice cream mixed with caramel and Snickers® into the perfect spoonable treat.
SONIC Blast® made with OREO® Cookie Pieces
OREO® Cookie Pieces blended with our Real Ice Cream, and finished off with whipped topping and a few more OREO® cookie pieces.
SONIC Blast® made with BUTTERFINGER® Pieces
Sweet, cold, real vanilla ice cream blended with pieces of BUTTERFINGER® candy.
SONIC Blast® made with M&M’S® Minis Chocolate Candies
Sweet, cold, real vanilla ice cream blended with colorful M&M’S® Chocolate Candies.
SONIC Blast® made with REESE'S® Peanut Butter Cups
SONIC’s real, vanilla ice cream mixed with Reese's® Peanut Butter Cups into the perfect spoonable treat.
Vanilla Cone
Simple and sweet. Cold, creamy, real vanilla ice cream in a cone.
Hot Fudge Sundae
Creamy, real vanilla ice cream with hot fudge, whipped topping and a maraschino cherry.
Caramel Sundae
Creamy, real vanilla ice cream with caramel, whipped topping and a maraschino cherry.
Strawberry Sundae
Creamy, real vanilla ice cream with real strawberries, whipped topping and a maraschino cherry.
Chocolate Sundae
Creamy, real vanilla ice cream with chocolate, whipped topping and a maraschino cherry.
Vanilla Dish
Simple and sweet. Cold, creamy, real vanilla ice cream in a dish.

Cheeseburgers
SONIC ® Cheeseburger
Melty American cheese, crinkle-cut pickles, chopped onions, fresh shredded lettuce & ripe tomatoes on a perfectly seasoned, 100% pure beef patty with your choice of mustard, mayo or ketchup.
SuperSONIC ® Double Cheeseburger
Two perfectly seasoned 100% pure beef patties layered with crinkle-cut pickles, chopped onions, fresh shredded lettuce & ripe tomatoes with your choice of mustard, mayo or ketchup.
SuperSONIC® Bacon Double Cheeseburger
Two quarter-pound, 100% pure beef hamburgers, two melty slices of American cheese, lettuce, fresh sliced tomatoes, creamy mayo, and top it all off with crispy bacon.
SONIC ® Bacon Cheeseburger
A juicy, 100% pure beef patty sandwiched between melty American cheese, crispy bacon, fresh shredded lettuce, ripe tomatoes and creamy mayo.
Quarter Pound Double Cheeseburger
Two 100% pure beef jr. hamburgers layered with two thick slices of melty American cheese, with ketchup, mustard and pickles.
Jr. Deluxe Cheeseburger
A juicy, 100% pure beef patty, melty American cheese, crinkle-cut pickles, chopped onions, fresh shredded lettuce & ripe tomatoes, with your choice of mustard, mayo or ketchup.
Jr. Burger
A juicy, 100% pure beef patty, and crinkle-cut pickles with your choice of mustard, mayo or ketchup.

Breakfast
Breakfast Burrito
Scrambled eggs, melty cheddar cheese and crispy bacon, savory sausage or delicious ham, all wrapped up in a warm flour tortilla.
SuperSONIC® Breakfast Burrito
A medley of savory sausage, fluffy scrambled eggs, melty cheddar cheese, golden tots, diced onions, ripe tomatoes and spicy jalapeños all wrapped up in a warm flour tortilla.
Ultimate Meat & Cheese Breakfast Burrito™
Crispy bacon, savory sausage, golden tots, fluffy scrambled eggs and melty cheddar cheese, all wrapped in a warm flour tortilla.
Jr. Breakfast Burrito
Packed with savory sausage, fluffy eggs and melty cheese, and all wrapped up in a warm flour tortilla.
BREAKFAST TOASTER®
Melty cheese, your choice of savory sausage, crispy bacon or delicious ham, all stacked up on thick Texas Toast and served with fluffy eggs.
French Toast Sticks
Thick, golden French Toast Sticks complete with maple-flavored syrup for dipping.
Cinnabon® Cinnasnacks® with Cream Cheese Frosting
Warm, buttery pastries filled with gooey cinnamon roll filling and served with real cream cheese frosting.

Hotdogs
All-American Dog
It's a beef hot dog made with 100% pure beef that's grilled to perfection and topped with ketchup, yellow mustard, relish and chopped onions and served in a soft, warm bakery bun.
New York Dog
A beef hot dog made with 100% pure beef, grilled to perfection and topped with spicy brown mustard, grilled onions and crunchy sauerkraut in a soft, warm bakery bun.
Chili Cheese Coney
A grilled beef hot dog topped with warm chili and melty cheddar cheese served in a soft, warm bakery bun.
Footlong Quarter Pound Coney
A grilled hot dog topped with warm chili and melty cheddar cheese served in a soft, warm bakery bun.
Corn Dog
A delicious hot dog surrounded in sweet corn batter and fried to a crispy golden brown.

Kids Meals
Jr. Burger
A juicy, 100% pure beef patty, and crinkle-cut pickles with your choice of mustard, mayo or ketchup.
Corn Dog
A delicious hot dog surrounded in sweet corn batter and fried to a crispy golden brown.
Beef Hot Dog
It's made with 100% pure beef that's grilled to perfection and served in a soft, warm bakery bun.
Grilled Cheese
Two thick slices of Texas Toast with classic melted American cheese.

Snacks & Sides
Tots
Pop some of these crispy little potato pieces in your mouth and you'll never think of a spud the same way again.
Fries
Made from Whole Russet Potatoes, the new Natural-Cut, ‘skin-on’ fry brings more crispy crunch to deliver an all new taste sensation.
Hand Made Onion Rings
There's really nothing better than SONIC's crispy, handmade onion rings
Mozzarella Sticks
Melty, real mozzarella cheese, breaded and fried to perfection. Dunking in a side dipping cup of creamy marinara sauce is a must.
Chili Cheese Fries
Crispy, golden brown sticks of potato goodness. Get 'em with your combo, or on their own smothered with warm, chili and cheese.
Chili Cheese Tots
Crispy, golden brown tots smothered with warm, chili and cheese. Get 'em with your combo or on their own!

Drinks
POWERADE® Mountain Berry Blast® Slush
A delicious, slushy mixture of crushed ice and POWERADE® Mountain Blast® flavor.
Green Apple Slush
A delicious, slushy mixture of crushed ice and green apple flavor.
Blue Coconut Slush
A delicious, slushy mixture of crushed ice and blue coconut flavor.
Cherry Slush
A delicious, slushy mixture of crushed ice and cherry flavor.
Grape Slush
A delicious, slushy mixture of crushed ice and grape flavor.
Orange Slush
A delicious, slushy mixture of crushed ice and orange flavor.
Watermelon Slush
A delicious, slushy mixture of crushed ice and watermelon flavor.
Blue Raspberry Slush
A delicious, slushy mixture of crushed ice and blue raspberry flavor.
Minute Maid® Cranberry Juice Slush
Cold, icy Minute Maid®Cranberry* Juice.
Strawberry Real Fruit Slush
Real strawberries in an icy strawberry slush.
Blue Raspberry with Rainbow Candy
A delicious, slushy mixture of crushed ice and blue raspberry flavor with the added awesomeness of Rainbow Candy
Grape Slush with Rainbow Candy
A delicious, slushy mixture of crushed ice and grape flavor with the added awesomeness of Rainbow Candy
Watermelon Slush with Rainbow Candy
A delicious, slushy mixture of crushed ice and watermelon flavor with the added awesomeness of Rainbow Candy
Green Apple Slush with Rainbow Candy
A delicious, slushy mixture of crushed ice and green apple flavor with the added awesomeness of Rainbow Candy
Cherry Slush with Rainbow Candy
A delicious, slushy mixture of crushed ice and cherry flavor with the added awesomeness of Rainbow Candy
Green Apple with JOLLY RANCHER® Hard Candy
A delicious, slushy mixture of crushed ice and green apple flavor with the added awesomeness of JOLLY RANCHER® Candy.
Blue Coconut with Popping Candy
A delicious, slushy mixture of crushed ice and blue coconut flavor with the added awesomeness of Popping Candy.
Cherry with JOLLY RANCHER® Hard Candy
A delicious, slushy mixture of crushed ice and cherry flavor with the added awesomeness of JOLLY RANCHER® Candy.
Limeade
Real, fresh-squeezed limes with our signature classic limeade.
Strawberry Limeade
Real, fresh-squeezed lime with a touch of strawberry sweetness.
Cranberry Limeade
Real, fresh-squeezed lime with a touch of cranberry* sweetness.
Cherry Limeade
Real, fresh-squeezed lime complemented with the perfect amount of cherry sweetness.
Diet Limeade
Real, fresh-squeezed limes with our low-cal diet lime limeade.
Diet Cherry Limeade
Real, fresh-squeezed lime with a touch of low-cal diet cherry** sweetness.
Ocean Water®
It is blue, with a tangy flavor and a hint of coconut.
Mango Lemonade
Perfectly sweet and tart all-natural lemonade made with real lemons and mango flavor.
Grape Lemonade
Perfectly sweet and tart all-natural lemonade made with real lemons and grape goodness.
Peach Lemonade
Perfectly sweet and tart all-natural lemonade made with peach flavor.
Strawberry Lemonade
Perfectly sweet and tart lemonade made with real lemons and the sweet strawberry flavor from real fruit.
Cherry Lemonade
Perfectly sweet and tart all-natural lemonade made with cherry flavor.
Blue Raspberry Lemonade
Perfectly sweet and tart lemonade made with real lemons with a touch of blue raspberry sweetness.
All-Natural Lemonade
Nothing beats sitting in the driver's seat with an ice-cold, all natural Lemonade in your hand.
Frozen Classic Lemonade
Classic lemonade now frozen to perfection.
Frozen Strawberry Lemonade
Lemonade frozen to perfection with a touch of strawberry flavor from real fruit.
Frozen Blue Raspberry Lemonade
Lemonade frozen to perfection with a touch of blue raspberry deliciousness.
Frozen Cherry Lemonade
Lemonade frozen to perfection with a touch of cherry flavor.
Frozen Classic Limeade
Your favorite classic limeade made frozen.
Frozen Cherry Limeade
Your favorite classic limeade made frozen with a touch of cherry flavor.
Frozen Grape Limeade
Your favorite classic limeade made frozen with a touch of grape deliciousness.
COCA-COLA®
Nothing beats sitting in the driver's seat with an ice-cold Coca-Cola® drink in your hand.
DIET COKE®
Nothing beats sitting in the driver's seat with an ice-cold Diet Coke® drink in your hand.
COCA-COLA® ZERO SUGAR
Nothing beats sitting in the driver's seat with an ice-cold Coke® Zero drink in your hand.
DR PEPPER®
Nothing beats sitting in the driver's seat with an ice-cold Dr Pepper® drink in your hand.
DIET DR PEPPER®
Nothing beats sitting in the driver's seat with an ice-cold Diet Dr Pepper® drink in your hand.
BARQ'S® Root Beer
Nothing beats sitting in the driver's seat with an ice-cold Barq's®Root Beer in your hand.
SPRITE®
Nothing beats sitting in the driver's seat with an ice-cold Sprite® drink in your hand.
SPRITE ZERO®
Nothing beats sitting in the driver's seat with an ice-cold Sprite Zero ® drink in your hand.
Hi-C® Fruit Punch
Nothing beats sitting in the driver's seat with an ice-cold Hi-C® Fruit Punch in your hand.
POWERADE®
Nothing beats sitting in the driver's seat with an ice-cold POWERADE® Mountain Blast® drink in your hand.
FANTA® Orange
Nothing beats sitting in the driver's seat with an ice-cold Fanta® Orange drink in your hand.
Fresh Brewed Unsweet Tea
Freshly brewed iced tea. Try it with any of our five new flavor mix-ins, all sugar free and sweetened with Splenda®: peach, mango, raspberry, and blackberry.
Fresh Brewed Sweet Tea
Freshly brewed iced tea. Try it with any of our five new flavor mix-ins, all sugar free and sweetened with Splenda®: peach, mango, raspberry, and blackberry.
Sweet Green Tea
Sweet Green Tea has joined our famous tea lineup. Also joining the flavor line up are five new flavor mix-ins, all sugar free and sweetened with Splenda®: peach, mango, raspberry, and blackberry.
Diet Green Tea
Diet Green Iced Tea sweetened with Splenda® has joined our famous tea lineup. Also joining the flavor line up are five new flavor mix-ins, all sugar free and sweetened with Splenda®: peach, mango, raspberry, and blackberry.
Green Mountain Coffee
Made exclusively from 100 percent Arabica beans and brewed to perfection.
Iced Green Mountain Coffee® with Chocolate
Full flavored, cold and creamy. Made exclusively from 100 percent Arabica beans and rich Chocolate flavor.
Iced Green Mountain Coffee® with Praline Pecan
Full flavored, cold and creamy. Made exclusively from 100 percent Arabica beans and Praline Pecan flavor.
Iced Green Mountain Coffee® with French Vanilla
Full flavored, cold and creamy. Made exclusively from 100 percent Arabica beans and French Vanilla flavor.
Minute Maid® Orange Juice
Who doesn't like a tall cup of MINUTE MAID® OJ in the morning? It's rich in vitamin C and that great orange-y taste.
Minute Maid® 100% Apple Juice Box
Get the best of both worlds with MINUTE MAID® 100% Apple Juice.

Sonic Drive-In Details

Service options
No-contact delivery
Delivery
Takeout
Dine-in

Highlights
Fast service

Popular for
Breakfast
Solo dining

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating

Offerings
Late-night food
Quick bite

Dining options
Breakfast
Dessert
Table service

Amenities
Restroom

Atmosphere
Casual

Payments
Debit cards
Credit cards

Children
Good for kids
Kids' menu

Parking
Free parking lot
Free street parking
Parking

Pets
Dogs allowed

Sonic Drive-In Photos

Sonic Drive-In Location

Sonic Drive-In

Arizona Maricopa County Phoenix Coronado East McDowell Road

748 E McDowell Rd, Phoenix, AZ 85006, USA

Sonic Drive-In Reviews

An average rating of ★4.1 from 2420 user reviews.

slushshakestater totslimeadecar hopcorn dogshappy houronion ringspopcorn chickengrape

★ 5★ 4★ 3★ 2★ 1

Ok the employee couldn’t hear me when placing my order. I had to repeat and spell parts out. The order was still wrong. When we received our food, the burgers were swimming in mayo and ketchup. Ive attached a picture and that is after I took a napkin and wiped some of it off. It was so drenched in condiments that there was no taste whatsoever other than ketchup and mayo. The tater tots were way too salty. I normally love sonic burgers but I will not be eating at this location again.
July 20 · Erica (BurnOutPrincess)
Two of the drive up stalls i went to did not have working intercoms. Employees had to come out with a whiteboard to take my order. Which ended up missing a drink on the order. Couldn't pay at the stall. Employees had to take my card inside.The employees were great and tried their absolute best with the crappy infrastructure that hasnt been addressed. Took way longer than the usual sonic trip should, because of this properties' non-functioning technology.
July 13 · Joshua X
First time trying this chain. Standard fast-food fare but format is catered to those who prefer to eat in their cars.
November 21 · Jason
Went there to pick up 2 online orders. The first one came out right away, and the server said she'd be right back with the second. It was 15m to close, so I get that they might be busy. Also, this is why we placed our orders 30 minutes before closing instead of pulling up with a huge order 15m to close. After 10 min, I noticed they were mopping floors, so I hit the buzzer to ask where the order was, and the guy replies, "It'll be right out." After another 10 minutes (past closing now), some lady comes out to tell me that there are no orders waiting for pick up. Never mind, my first order is cold by now, and my shake is melting, but why would you WASTE MY TIME sitting in your parking lot for 20 minutes, KNOWING there was no order??? If they had simply said that SOONER...LIKE IMMEDIATELY, and BEFORE they closed, I could have simply placed a new order. Instead, they were more concerned with closing and NOT customer service. What else should you expect from these people, right???To the franchise owner: you might want to speak to your staff and let them know that your operating hours are a responsibility and not a suggestion. If that server had gone back in and asked about the order and no such order existed, why not just TELL ME so we can fix the situation? Instead, you have inconvenienced me and my co-workers. We work in the 13- story hospital just down the street from you btw and we run a LOT of nite orders to you. But I am done. We rarely have the luxury of time to make it out for food, but the next time this happens and someone suggests your store, know that there's now quite a few of us who will be sharing last night's experience instead and suggesting the McDonald's across the street because at a 24hr location we won't have to worry about their employees needing to close early.
July 10 · Rik C
I waited for over 25 minutes without being attended to. The stall was apparently not functional. No sign or anything. The servers continued to handle customers around me, and it was not until I mentioned the situation, they came over. I was told to go to the drive thru, where they continued to waste my time. No response on intercom.
May 11 · Kadeem Smith