McDonald's Phoenix AZ: Quick Service, Drive-Thru, and Great Coffee on W Van Buren St

McDonald's Introduce

McDonald's at 6650 W Van Buren St in Phoenix, Arizona, is a highly recognizable fast-food establishment that serves the local community with a wide range of menu items designed for speed, convenience, and value. Operating as a comprehensive fast food restaurant, coffee shop, and hamburger restaurant, this location is a go-to spot for Arizonans needing a quick and accessible meal throughout the entire day—from early morning breakfast to late-night food.

The menu is built on globally famous staples, including the core selection of Burgers—like the Big Mac® and the Quarter Pounder®—made with 100% real beef patties. Beyond the classic hamburgers, the restaurant caters to diverse cravings with Chicken & Sandwiches (such as Chicken McNuggets® and the Filet-O-Fish®) and a full Breakfast menu that includes beloved items like the Egg McMuffin® and Hotcakes. For those seeking beverages, the McCafé® selection offers everything from specialty coffees and frappes to refreshing Iced Tea.

Recognizing the needs of the Phoenix lifestyle, this particular McDonald's location prioritizes high-speed service through its drive-through and multiple delivery options. However, local feedback indicates that while they offer designated truck parking, service accommodation outside of the drive-through late at night may be limited, suggesting a focus on streamlining the drive-through operation during closing hours. Despite occasional reports of quality control issues, the restaurant remains a central hub for quick, affordable dining for families and solo travelers alike, with a wide array of amenities like Wi-Fi and a playground.

Location and Accessibility

This McDonald's is located at a key spot in Phoenix, offering easy access for commuters and local residents. The official address is:

6650 W Van Buren St, Phoenix, AZ 85043, USA.

Situated on West Van Buren Street, the location is conveniently placed for quick stops and is particularly accessible for those traveling through the area. As a modern fast food facility, it is equipped with several features to ensure smooth access for all customers:

Wheelchair accessible entrance for easy entry into the restaurant.
Wheelchair accessible parking lot with designated spots for convenience.
A Drive-through service for maximum speed and convenience without leaving your vehicle.
Free parking lot and free street parking options, simplifying the stopping process.
An important note is the availability of truck parking, though large vehicles are often directed to use the drive-through, which can present a logistical challenge.

The establishment's lobby hours are generally from 5:00 AM to 9:00 PM daily, with the drive-through operating extended hours, typically until midnight, making it a reliable spot for late-night food.

Services Offered

To keep up with the fast pace of life in Arizona, this McDonald's location provides extensive service options designed for efficiency across all dining occasions.

Drive-through: The primary service for high-speed, on-the-go orders, operating with extended hours.
Dine-in and Seating: Casual seating is available for enjoying meals inside the restaurant, often until 9:00 PM.
Takeout: Quick counter service for picking up orders.
Delivery and No-contact delivery: Multiple options available for having meals brought directly to your location.
Curbside pickup: Convenient service for receiving your order without entering the building.
Meal Service: Full menus served for Breakfast, Lunch, Dinner, and Dessert.
Late-night food: The drive-through offers service late into the evening, typically until midnight, catering to solo dining and late shifts.
Amenities: Includes Wi-Fi for dine-in customers.
Family Focus: Features a Kids' menu (Happy Meal®), High chairs, Has changing table(s), and a dedicated Playground area for children.
Payments: Accepts Debit cards and NFC mobile payments for fast transactions.

Features / Highlights

This McDonald's stands out due to the universal recognition of its menu and its specific features catering to local needs for quick, reliable service and family options.

All-Day Dining Categories: Offers comprehensive menus categorized into Burgers, Chicken & Sandwiches, Breakfast, Snacks & Sides, and Desserts, ensuring a selection for any time of day.
Signature Menu Items: Features global favorites, including the Big Mac®, World Famous Fries®, and Chicken McNuggets®, known for their consistent taste.
Great Coffee and McCafé® Selection: Explicitly highlighted for its quality Coffee, supported by a wide McCafé® menu of hot and iced specialty drinks, smoothies, and frappes.
Commitment to Quality Beef: Burgers are advertised as being made with 100% real beef patties with "no fillers, additives or preservatives."
Value and Promos: Beverages include budget-friendly options, such as the advertised $1 any size soft drinks and $2 small McCafé Smoothies, Frappés, or Shakes (promotion dependent).
Family-Friendly Amenities: The presence of a Playground is a significant highlight for local families, offering entertainment for children while dining.
Convenient Truck Parking: The site accommodates large vehicles, recognizing the need for services catering to the commercial traffic in the area, although service method may be restricted.
Filet-O-Fish® Sourcing: The fish sandwich is made with whitefish that is wild-caught and sourced from sustainable fisheries, appealing to the environmentally conscious diner.

Contact Information

For inquiries about the extended drive-through hours, available services, or to place an order, the contact information for this Phoenix McDonald's location is as follows:

Address: 6650 W Van Buren St, Phoenix, AZ 85043, USA

Phone: (623) 936-1633

Mobile Phone: +1 623-936-1633

What is Worth Choosing McDonald's?

For Arizona users, choosing this McDonald's location on West Van Buren Street is primarily about prioritizing unparalleled convenience, reliability, and value, which are essential in a fast-paced urban environment like Phoenix.

The strongest reason to choose this location is its multifaceted service model: the combination of a high-speed drive-through, delivery, curbside pickup, and extended operating hours makes it a highly dependable option at any time of day or night. It successfully caters to all three main dining times—breakfast, lunch, and dinner—with specialized menus for each, ensuring that a quick meal is always within reach. The Great Coffee highlight also positions it as a genuine contender against traditional coffee shops for a fast, affordable caffeine fix.

Furthermore, for families, the dedicated amenities—the Happy Meal® options, high chairs, and the Playground—make it a stress-free choice for dining with children. The availability of truck parking, despite reported service limitations, indicates a recognition of the needs of a crucial segment of travelers and workers in the area.

While customer feedback warns of occasional inconsistency in food preparation (such as stale fries or excessive condiments), the fundamental reason for choosing McDonald's remains: its status as a widely accessible, quick-service solution offering a consistent, value-driven menu. When time is critical, and a recognized quick bite or a family-friendly meal is needed, this McDonald's location provides the necessary speed and range of services.

McDonald's Food & drink

Burgers
When it comes to our burgers, we mean business. 100% real beef patties that have no fillers, additives or preservatives are the foundation for every Hamburger and Cheeseburger we proudly serve. Whether the Quarter Pounder®*, seared to stay thick a...
Big Mac®
Mouthwatering perfection starts with two sear-sizzled 100% pure beef patties and Big Mac® sauce, sandwiched between a sesame seed bun. American cheese, shredded lettuce, onions and pickles top it off.
Cheeseburger
A juicy, 100% pure beef patty with absolutely no fillers, additives or preservatives, seasoned with a pinch of salt and pepper, and topped with a tangy pickle, chopped onions, ketchup, mustard, and a slice of melty American cheese.
Double Cheeseburger
Double Cheeseburger features two 100% pure beef patties with absolutely no fillers, additives or preservatives, seasoned with a pinch of salt and pepper, and topped with tangy pickles, chopped onions, ketchup, mustard and two slices of melty Ameri...
Hamburger
A juicy, 100% pure beef patty with absolutely no fillers, additives or preservatives, seasoned with a pinch of salt and pepper, and topped with a tangy pickle, chopped onions, ketchup and mustard.
Quarter Pounder® Hamburger
A ¼ pound 100% beef patty, slivered onions, ketchup, mustard on a toasted sesame seed bun.
Double Quarter Pounder® With Cheese
Two quarter pound* Ingredients: 100% Pure USDA Inspected Beef; No Fillers, No Extenders. Prepared with Grill Seasoning (Salt, Black Pepper). Layered with two slices of melty cheese, slivered onions and tangy pickles on sesame seed bun. *Weight bef...
McDouble®
McDouble® burger features two 100% pure beef patties with absolutely no fillers, additives or preservatives, seasoned with a pinch of salt and pepper, and topped with tangy pickles, chopped onions, ketchup, mustard and a slice of melty American ch...

Chicken & Sandwiches
Irresistible flavors come to the table. Enjoy options like our chicken sandwiches and salads with chicken. Or try a Filet-O-Fish®, made with whitefish that is wild-caught and sourced from sustainable fisheries. Catch tastiness you can feel good ab...
Chicken McNuggets®
Our tender, juicy Chicken McNuggets are made with 100% white meat chicken and no artificial colors, flavors and now no artificial preservatives.
Filet-O-Fish®
Dive into our wild-caught fish sandwich! Our fish filet is made with Alaskan Pollock sourced from sustainable fisheries, topped with melty American cheese and creamy tartar sauce, and served on a soft, steamed bun.
McChicken®
Deliciously crispy chicken topped with mayonnaise, shredded lettuce, and served on a perfectly toasty bun. *Available at participating restaurants
Crispy Chicken Sandwich
This southern style fried chicken sandwich is crispy, juicy and tender perfection. It’s topped with crinkle-cut pickles and served on a new toasted, buttered potato roll.
Spicy Crispy Chicken Sandwich
With our new spicy pepper sauce topping the new southern style fried chicken on a new toasted potato roll, this sandwich was made for those who like it crispy, juicy, tender and hot.
Deluxe Crispy Chicken Sandwich
Get a little extra with toppings. Go deluxe with shredded lettuce, Roma tomatoes and mayo to take crispy, juicy and tender to the next level.

Breakfast
Meals include hash browns and small coffee or soft drink. Pick a different drink or side for an additional charge. Promotion pricing may be lower than meal pricing.
Egg McMuffin®
An excellent source of protein and oh so delicious. We place a freshly-cracked Grade A egg on a toasted English Muffin topped with real butter and add lean Canadian bacon and melty American cheese. And all that for 290 calories.
Sausage McMuffin® With Egg
Sausage McMuffin® with Egg features a savory hot sausage, a slice of melty American cheese, and a delicious egg all on a freshly toasted English muffin. For a different taste, try it with freshly grilled egg whites and smooth white cheddar*. *past...
Sausage McMuffin®
Sausage McMuffin® features a warm, freshly toasted English muffin, topped with savory hot sausage and a slice of melty American cheese.
Sausage Biscuit
Sausage Biscuit with sizzling hot sausage on a warm buttermilk biscuit that’s topped with real butter and baked to perfection.
Bacon, Egg & Cheese McGriddles®
Bacon, Egg & Cheese McGriddles® feature soft, warm griddle cakes with the sweet taste of maple, holding our thick-cut Applewood smoked bacon, a fluffy folded egg, and a slice of melty American cheese. McGriddles cakes have no artificial preservati...
Sausage McGriddles®
Sausage McGriddles® feature soft, warm griddle cakes—with the taste of sweet maple—that hold our savory, sizzling hot sausage. McGriddles® cakes have no artificial preservatives or flavors and no colors from artificial sources.
Sausage, Egg & Cheese McGriddles®
Sausage, Egg & Cheese McGriddles® feature soft, warm griddle cakes—with the sweet taste of maple—that hold a fluffy folded egg, savory sausage, and melty American cheese. McGriddles cakes have no artificial preservatives or flavors and no colors f...
Sausage Burrito
Start your morning with a Sausage Burrito—fluffy scrambled egg, sausage, melty cheese, green chiles, and onions, all wrapped in a soft tortilla.
Hotcakes & Sausage
Hotcakes and Sausage feature three golden brown, melt-in-your-mouth hotcakes with a side of real butter and the sweet flavor of maple. Plus, a side of our savory hot sausage.
Hotcakes
Three golden brown, melt-in-your-mouth hotcakes with a side of real butter and the sweet flavor of maple.
Big Breakfast
Wake up with a warm biscuit, fluffy scrambled eggs, savory hot sausage, and crispy golden hash browns. For a different taste, try it with freshly grilled egg whites.
Big Breakfast With Hotcakes
Fill up with a warm biscuit, savory hot sausage, fluffy scrambled eggs, crispy hash browns, and golden brown hotcakes with a side of real butter and the sweet flavor of maple. For a different taste, try it with freshly grilled egg whites.
Hashbrown
Deliciously tasty hash browns. Fluffy on the inside, crispy and toasty on the outside.
Apple Slices
Specially selected varieties mean our apple slices are always crisp and juicy.
Fruit N Yogurt Parfait
Creamy Fruit ‘N Yogurt Parfait with low-fat vanilla yogurt, layers of plump blueberries and sweet strawberries, and a crunchy granola topping. *Available at participating restaurants
Egg White Delight McMuffin®
Made with 100% freshly grilled egg whites, extra lean Canadian bacon, smooth white cheddar* and a warm, freshly toasted English muffin. The Egg White Delight is 250 calories and packed with protein. *pasteurized process
Bacon Egg & Cheese Biscuit
Bacon, Egg & Cheese Biscuit features a warm, buttermilk biscuit brushed with real butter, thick cut Applewood smoked bacon, a fluffy folded egg, and a slice of melty American cheese. Or, put a different spin on breakfast and try it with 100%, fres...
Sausage Biscuit with Egg
Sausage Biscuit with Egg features a warm biscuit brushed with real butter, sizzling hot sausage, and a fluffy folded egg.
Fruit & Maple Oatmeal
Our oatmeal starts with two full servings of whole-grain oats and a touch of cream. Loaded with red and green apples, cranberries and two varieties of raisins. And you can have it just how you like it, with or without brown sugar.

Snacks & Sides
Grab somethin’ for your SNACKS & SIDES. We know you aren’t always looking for a full meal, so no matter what you’re craving, we’ve got easy snacks and sides that’ll have you covered.
Hashbrown
Deliciously tasty hash browns. Fluffy on the inside, crispy and toasty on the outside.
World Famous Fries®
Our French fries are born from premium potatoes such as the Russet Burbank and the Shepody. With zero grams of trans fat per labeled serving, these epic fries are crispy and golden on the outside and fluffy on the inside.
Apple Slices
Specially selected varieties mean our apple slices are always crisp and juicy.
Side Salad
Freshly prepared with crisp chopped romaine, baby spinach, baby kale, red leaf lettuce, ribbon cut carrots, tasty grape tomatoes and served with your choice of Newman's Own dressing.

Desserts & Shakes
Our cool options don’t disappoint.
McCafé® Chocolate Shake
Chocolate Shake featuring our deliciously creamy vanilla soft serve and chocolate syrup, topped with whipped topping. Available in Small, Medium, and Large.
McCafé® Strawberry Shake
Strawberry Shake made with creamy vanilla soft serve, blended with strawberry flavored deliciousness, topped with whipped topping. Available in Small, Medium, and Large.
McCafé® Vanilla Shake
The classic vanilla shake, made with our creamy vanilla soft serve, topped with whipped topping. Available in Small, Medium, and Large.
Vanilla Cone
Enjoy a treat made with sweet, creamy vanilla soft serve in a crispy cone.* *Available at participating restaurants.
Hot Fudge Sundae
Vanilla soft serve, smothered in chocolaty fudge sauce. *Nuts optional
McFlurry® With M&M's® Candies
Dig in to a McFlurry® with M&M'S® made from vanilla soft serve with colorful chocolate candies swirled in. Enjoy these classic M&M’S® desserts in Regular Size and Snack Size.
Kiddie Cone
Creamy vanilla soft serve in a crispy little cone.
Hot Caramel Sundae
Cool and creamy vanilla soft serve meets warm, rich, buttery caramel. *Nuts optional
Strawberry Sundae
Creamy vanilla soft serve topped with sliced strawberries in a sweet and tart strawberry sauce. *Nuts optional
McFlurry® With Oreo® Cookies
Vanilla soft serve with OREO® Cookies mixed in. Available in Regular Size and Snack Size.
Baked Apple Pie
Delicious apples, lightly spiced with cinnamon, baked in a flaky pastry.
Strawberry & Crème Pie
Made with strawberries and vanilla flavored crème, baked side by side in a sugar-coated crust.
Chocolate Chip Cookie
Our classic cookie, loaded with chocolate chips and baked to soft, warm perfection. *Available at participating restaurants.
Oatmeal Raisin Cookie
Made with crunchy oats and packed with raisins for sweetness. *Available at participating restaurants.

Happy Meal
You want the best for your family. So do we. Our kid-friendly restaurants have great Happy Meal® options like a Hamburger made with a 100% beef patty that has no fillers, additives or preservatives. Or enjoy our tender and juicy Chicken McNuggets®...
Happy Meal Hamburger
Happy Meal Cheeseburger
Happy Meal 4 McNuggets®
Mighty Kids Meal 6 McNuggets®

McCafé®
McCafé® Strawberry Banana Smoothie
Made with the perfect combination of fruit purees and juices, such as strawberry and banna, blended with creamy low fat yogurt and ice. Available in Small, Medium, and Large. Ala carte only. Price and participation may vary.
McCafé® Mango Pineapple Smoothie
Made with the sweet combination of fruit purees and juices, such as mango and pineapple, blended with creamy low fat yogurt and ice. Available in Small, Medium, and Large.
McCafé® Mocha Frappé
Made with rich chocolate flavor and a hint of coffee, our Frappé Mocha is blended with ice and covered with whipped topping and chocolately drizzle. Available in Small, Medium, and Large.
McCafé® Caramel Frappé
Made with rich caramel flavor and a hint of coffee, blended with ice, and topped with whipped cream and caramel drizzle. Available in Small, Medium, and Large.
McCafé® Mocha
Made from 100% Rainforest Alliance Certified espresso, steamed with whole or nonfat milk, chocolate and caramel syrup, topped with whipped cream and a caramel drizzle.
McCafé® Caramel Mocha
The Caramel Mocha is made with expertly roasted espresso beans that are sustainably sourced from Rainforest Alliance Certified™ farms, steamed whole or nonfat milk, chocolate caramel syrup, and topped with whipped topping and caramel drizzle.
McCafé® Iced Mocha
Made from 100% Rainforest Alliance Certified espresso, whole or nonfat milk, chocolate and caramel syrup, topped with whipped cream and a caramel drizzle.
McCafé® Iced Caramel Mocha
Iced Caramel Mocha, sustainably sourced and made with espresso beans from Rainforest Alliance Certified™ farms, our refreshingly cool iced mocha is made with whole or nonfat milk, chocolate and caramel syrup, and topped with whipped topping and ca...
McCafé® Latte
Warm up with a rich Latte, made from Rainforest Alliance Certified espresso. Customize the Latte that’s made fresh just for you with steamed whole or nonfat milk, mixed with your choice of flavor at certain locations. Available in Small, Medium, a...
McCafé® Caramel Latte
Warm up with a rich Latte, made from Rainforest Alliance Certified espresso. Customize the Latte that’s made fresh just for you with steamed whole or nonfat milk, mixed with your choice of flavor at certain locations. Available in Small, Medium, a...
McCafé® French Vanilla Latte
Warm up with a rich Latte, made from Rainforest Alliance Certified espresso. Customize the Latte that’s made fresh just for you with steamed whole or nonfat milk, mixed with your choice of flavor at certain locations. Available in Small, Medium, a...
McCafé® Iced Latte
Cool down with a cold McCafé® Iced Latte, made from Rainforest Alliance Certified™ espresso. Customize the Iced Latte that’s made fresh just for you with cold whole or nonfat milk, mixed with your choice of flavor at certain locations. Available i...
McCafé® Iced Coffee
Refreshingly cool and made with sustainably sourced 100% Arabica beans, cream, and your choice of flavored syrups. Available in Small, Medium, and Large.
McCafé® Hot Chocolate
Taste the delicious chocolaty flavor of a McCafé® hot chocolate. Hot chocolate made with steamed whole or nonfat milk, rich chocolate syrup, and topped with whipped topping and chocolate drizzle.
McCafé® Coffee
Treat yourself to a cup of our simple, satisfying morning coffee. Made with 100% Arabica beans, McCafé® Coffee is expertly roasted and freshly brewed every 30 minutes. Enjoy your hot coffee black or with your choice of sugar, sweetener, and dairy ...
McCafé® Caramel Iced Coffee
Refreshingly cool and made with sustainably sourced 100% Arabica beans, cream, and your choice of flavored syrups. Available in Small, Medium, and Large.
Iced Tea
Ice Tea with a brisk blend of orange pekoe and pekoe cut black tea, served ice cold. Available in Extra Small, Small, Medium, and Large.
Sweet Tea
Sweet Tea with a briskly refreshing blend of orange pekoe and pekoe cut black tea, sweetened to perfection. Available in Extra Small, Small, Medium, and Large.
McCafé® French Vanilla Iced Coffee
Refreshingly cool and made with our dark roast beans and smooth French vanilla flavor. Personalized with your choice of sweetener and creamer for a taste that’s unmistakably yours.

Beverages
Hit refresh when you sip our DRINKS. Satisfy your thirst with a variety of drinks. From refreshing options like $1 any size soft drinks*, to $2 small McCafé Smoothies, Frappés, or Shakes**. Grab a straw and go.
Coca-Cola®
A cold and refreshing complement to all of our menu items. Available in Extra Small, Small, Medium, and Large.
Diet Coke®
Icy cold Diet Coke®, with zero calories. Available in Extra Small, Small, Medium, and Large.
Sprite®
Delicious lemon-lime taste with no caffeine. Available in Extra Small, Small, Medium, and Large.
Dr. Pepper®
Every sip is truly unique. Available in Extra Small, Small, Medium, and Large.
Diet Dr. Pepper®
Enjoy the unbelievably satisfying taste with no calories. Available in Extra Small, Small, Medium, and Large.
Powerade® Mountain Berry Blast
POWERADE® Mountain Berry Blast® is a blast of refreshment. Available in Extra Small, Small, Medium, and Large. *Available at participating restaurants
Dasani® Water
Purified with minerals for sheer refreshment.
1% Low Fat Milk Jug
Wholesome low fat milk, an excellent source of Calcium and Vitamin D.
Fat Free Chocolate Milk Jug
Fat free chocolate milk, an excellent source of Calcium and Vitamin D.
Honest Kids Appley Ever After Organic Juice Drink
Honest Kids Juice drink is sweetened only with fruit juice, and it’s an organic drink perfect for a kids meal!

McDonald's Details

Service options
Curbside pickup
No-contact delivery
Delivery
Drive-through
Onsite services
Takeout
Dine-in

Highlights
Great coffee

Popular for
Breakfast
Lunch
Dinner
Solo dining

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Offerings
Coffee
Late-night food
Quick bite

Dining options
Breakfast
Lunch
Dinner
Dessert
Seating

Amenities
Wi-Fi

Atmosphere
Casual

Crowd
Groups

Payments
Debit cards
NFC mobile payments
Credit cards

Children
Has changing table(s)
High chairs
Kids' menu
Playground

Parking
Free parking lot
Free street parking
Parking

McDonald's Photos

McDonald's Location

McDonald's

Arizona Maricopa County Phoenix Estrella Village West Van Buren Street

6650 W Van Buren St, Phoenix, AZ 85043, USA

McDonald's Reviews

An average rating of ★3.5 from 2882 user reviews.

drive thruparkingwindowiced coffeefrappehappy mealmcmuffinchecksemi trucksweet tea

★ 5★ 4★ 3★ 2★ 1

Saw they had truck parking pulled in to order something really fast on the go wasn’t even trying to eat inside came in at 9:05pm saw they were close in dinner saw someone come out asked if I can just order she told me go thru drive thru I explained to her I have a semi truck but she said drive thru only wasn’t even trying to accommodate I understand the dinning part is closed at 9 but how are you going to have truck parking for trucks but only have drive thru open when a truck driver can’t go in drive thru? Weird. Like I said wasn’t trying to sit and eat just grab a quick bite and hit the road lady wasn’t nice about it at all. Won’t ever stop here again
September 23 · Angelina Rodriguez
Went into this McDonald's and ordered lunch and it was horrible in so many ways burger had way to much ketchup.. chicken strips tasted like they have been sitting for awhile , my fries when I 1st ordered where stale and you could see they had been sitting , when asked for a new fry it was the same thing stale ... And this was found in the hot and spicy we ordered I will not be going back to this McDonald's... It was a waste of money Only good thing was my sweettea
April 30 · sheena
I’m incredibly disappointed with the service I received from the McDonald’s located at 6650 W Van Buren St, Phoenix, AZ 85043. This experience was not only frustrating but deeply disheartening — especially as someone who used to work at McDonald’s and knows the standard of care and professionalism that should be upheld.I placed my order through the official McDonald’s app — not a third-party delivery service — and waited over 30 minutes as the screen continued to say “waiting for food.” After nearly an hour passed, we received a call from the delivery driver who, despite only speaking Spanish, did his best to communicate with us. He was polite and patient and confirmed that he had the full details of our order on his end. Unfortunately, he informed us that the restaurant had no record of the order, despite it being visible on both his screen and ours.My husband contacted McDonald’s customer service, hoping to find a solution. The representative, while polite, could only offer a refund and stated there was nothing else they could do. She even attempted to reach out to the restaurant and ask them to remake the order — but the staff outright refused, claiming it wasn’t their responsibility. Not only did they refuse to help, but they were also incredibly rude and dismissive throughout the situation.What’s most upsetting is that this could have easily been handled with basic decency and accountability. As a former McDonald’s employee, I know what it's like behind the counter — but there is never an excuse for rudeness or refusing to take ownership of a customer service issue, especially when the mistake lies in a system the customer has no control over.I’m deeply disheartened by how this was handled and honestly ashamed that this location represents the McDonald’s brand. This used to be a family-centered establishment that brought people joy and comfort. Sadly, that feeling has been replaced with frustration and disappointment, and this isn’t the first time we’ve had issues at this location.McDonald’s — please do better. Customers deserve respect, reliability, and basic human courtesy — especially from a brand that has built its reputation on being family-friendly and customer-focused.
July 12 · white rose
Complaint Regarding Drive-Through PolicyI came to this location at 10 PM last night. As a truck driver, my semi-truck couldn’t fit through the drive-through, so I walked up to place an order. I was refused service because I wasn’t in a car.I explained to the manager that I’m diabetic, was hungry, and my blood sugar was dangerously low. I even offered to pay for something sweet to stabilize myself, but she still refused to serve me. This was a terrible experience.There were no exceptions made for my situation or for the fact that truckers can’t fit in regular drive-through lanes. I strongly urge upper management to reconsider policies and make accommodations for truck drivers, especially in emergencies like this.We work long hours and often rely on places like this for meals. Please consider making a change. Thank you.
July 03 · Osman A
I ordered on the mobile app, and the order was made completely incorrectly. Not only was the sandwich not for my order (from the sticker on the front for which order it goes to), the cheese was crusty, which means the sandwich had been sitting at the running station for a long time. I sent my boyfriend to get the correct sandwich because i was at work. The lady at the front laughed and said "thats funny, i made it." And gave sass about needing to make THE RIGHT sandwich. They then didnt give the fries to the order after handing it back to my boyfriend. Im not going back to get my fries. Completely worthless if thats the attitude im going to receive for someone else's error.
September 26 · Stephanie Dudek