El Pollo Loco Phoenix: Fire-Grilled Mexican Restaurant in Arizona

El Pollo Loco Introduce

As a premier destination for quick, flavorful, and authentic Mexican-inspired cuisine in Arizona, El Pollo Loco at 5009 W McDowell Rd in Phoenix stands out. The name translates to "The Crazy Chicken," but there is a clear method to the delicious madness. This popular spot specializes in citrus-marinated, fire-grilled chicken, which forms the heart of its extensive menu. Operating as a Mexican restaurant, a chicken restaurant, and a fast-food eatery, El Pollo Loco provides a distinctive dining experience that blends the speed of quick-service with the rich, authentic flavors of high-quality, freshly prepared food. It is a local favorite for those seeking a satisfying meal that is both convenient and a step above typical fast-food offerings, catering to the dynamic tastes of the Phoenix community.

The restaurant’s core offering is its fire-grilled chicken, which is slowly marinated in a proprietary recipe of herbs, spices, citrus juices, and garlic. This process results in exceptionally tender, juicy, and flavorful chicken, which is then hand-chopped and served across the menu, from classic individual and family meals to creative burritos, bowls, tacos, and tostadas. The commitment to freshness extends beyond the protein; all guacamole, salsas, and dressings are made in-house, daily, ensuring a vibrant and authentic taste with every bite. The popular 'L.A. Mex' style combines Mexican culinary traditions with the health-conscious preferences often seen in the American Southwest, making it an excellent choice for a variety of diets.

Location and Accessibility

The El Pollo Loco location serving the Phoenix, Arizona community is conveniently situated at 5009 W McDowell Rd, Phoenix, AZ 85035, USA. This placement makes it easily accessible for local residents and visitors traveling through the area, especially those in the western Phoenix region. As a fast-food style establishment, convenience is key, and this location delivers with multiple service options designed to accommodate modern lifestyles.

Accessibility is a major consideration, and this location provides several features to ensure all patrons can visit comfortably. It features a wheelchair-accessible entrance, wheelchair-accessible parking lot, wheelchair-accessible restroom, and wheelchair-accessible seating, demonstrating a commitment to serving the entire community. Furthermore, for those driving, the restaurant provides ample parking with both a free parking lot and free street parking available. This eliminates the hassle of searching for a spot, a notable benefit in a bustling city like Phoenix. The location is set up for high-traffic efficiency, whether you are stopping by for a quick lunch break or grabbing a large family dinner on your way home.

Services Offered

El Pollo Loco offers a comprehensive range of services to suit various customer needs, from a solo lunch to a large party catering event.

Dine-in and Seating: Offers a casual and quiet atmosphere with comfortable seating, including gender-neutral restrooms, for patrons who wish to enjoy their meal on-site. The restaurant is family-friendly and good for groups.
Takeout: Convenient counter service for customers who want to quickly pick up their food to eat elsewhere.
Drive-through: A key feature for speed and convenience, allowing customers to order and collect their food without leaving their vehicle.
Delivery and No-contact delivery: Provides multiple options for receiving orders directly to your home or office, often facilitated through popular third-party delivery services.
Catering: Specializing in large-format meals perfect for parties, corporate events, or family gatherings. Orders for standard catering should be placed at least one hour in advance, with a minimum of 24 hours required for orders exceeding $500. Catering options include 24 Piece Meals, Burrito Platters, Tacos al Carbon 6-Packs, and large sides of Spanish Rice, Pinto Beans, and more.
Onsite services: Includes counter service for a quick ordering process and seating options for dine-in.
Outdoor seating: Available for those who prefer to eat outside, a pleasant option particularly during the cooler Arizona months.
Kids' Menu and High Chairs: Ensures a welcoming environment for families with special menu items and amenities for children.

Features / Highlights

The restaurant’s popularity in the Arizona market stems from several key features and unique menu highlights that draw both regular and first-time customers.

Fire-Grilled Flavor and Freshness: The signature citrus-marinated, fire-grilled chicken is the centerpiece, offering a deep, smoky flavor that sets it apart from other chicken and fast-food venues. The commitment to fresh preparation, including hand-smashed guacamole and freshly-prepared salsas, ensures a quality taste.
Shredded Beef Birria: A highly celebrated, authentic Mexican specialty, often offered as a limited-time engagement, which has proven immensely popular. The Shredded Beef Birria is typically slow-braised to achieve exceptional tenderness and is served in formats like the Two Crunchy Birria Tacos Box, Stuffed Birria Quesadilla Box, and Birria Burrito Box, all accompanied by a savory Consomé Dipping Sauce. This authentic offering brings a taste of traditional Jalisco cuisine to the Phoenix fast-casual scene.
Healthy and Dietary Options: The menu is consciously designed to include healthy options and cater to various dietary preferences. The 'Pollo Fit Menu' includes items like the Double Chicken Avocado Salad and the Keto Burrito, a popular choice among health-conscious diners looking to reduce carb intake while enjoying a flavorful, protein-packed meal.
Variety of Offerings: The menu goes far beyond chicken meals, including a large selection of comfort food, small plates, and quick bites like the Original Pollo Bowl, Queso Blanco Burrito, and Baja Shrimp Taco. Late-night food options are also available for those craving a flavorful bite after hours.
Fast Service: Despite the focus on fresh preparation, the restaurant is highlighted for its fast service, making it an ideal spot for a quick lunch or dinner. It is particularly popular for lunch, dinner, and solo dining.

Contact Information

For Arizona residents and patrons in the Phoenix area, contacting the El Pollo Loco on W McDowell Rd is straightforward.

Address: 5009 W McDowell Rd, Phoenix, AZ 85035, USA
Phone: (602) 353-1484 (This is the local landline number for the store.)
Mobile Phone: +1 602-353-1484 (This is the nationally formatted phone number for convenience.)
Payment Options: The location accepts a wide array of payment methods, including Checks, Credit cards, Debit cards, and modern NFC mobile payments.

What is Worth Choosing

El Pollo Loco is an attractive choice for Arizona diners for several compelling reasons that combine quality food with exceptional convenience. The primary draw is the unique flavor profile achieved through their signature citrus-marination and fire-grilling technique—a taste you simply will not find at typical fast-food or quick-service Mexican restaurants. This culinary technique infuses every piece of chicken with a distinct, smoky zest.

What makes it truly worthwhile is the versatility of the menu. Whether you are seeking a complete, balanced Family Chicken Meal with sides like Macaroni & Cheese, Pinto Beans, and Rice, or you prefer a lighter, tailored option from the Pollo Fit Menu, the choices are abundant. The Keto Burrito, the Grande Avocado Chicken Bowl, and the Double Chicken Tostada Salad stand out as great options for those managing their diet without sacrificing flavor. Even the side dishes offer variety, from classic Mexican staples like Rice and Pinto Beans to comfort food options like Mashed Potatoes with Gravy and Macaroni & Cheese.

Furthermore, the regular inclusion of authentic, limited-time specialty items, such as the Shredded Beef Birria, keeps the menu fresh and exciting, inviting customers to explore deeper Mexican culinary traditions beyond standard fare. While some customer feedback occasionally points to service inconsistencies or operational issues, the overwhelming consensus remains that the food itself—especially the fire-grilled chicken—is consistently delicious, fresh, and high-quality. The fast service, coupled with a wide range of convenience options like the Drive-through, Delivery, and expansive Catering services, solidifies El Pollo Loco as a worthwhile, professional, and reliable choice for authentic 'L.A. Mex' flavors right here in Phoenix, Arizona. Choosing this establishment means opting for a meal where quality and fresh, authentic ingredients are a priority.

El Pollo Loco Menu

Shredded Beef Birria
Two Crunchy Birria Tacos Box
Two Crunchy tacos filled with our tender shredded beef birria, cheese, chopped onion, and cilantro. Served with fresh tortilla chips and our consomé dipping sauce – a warm savory broth perfect for dipping your crunchy tacos to add more bold flavor to every bite.
Stuffed Birria Quesadilla Box
Filled with our tender shredded beef birria, melted cheese, fresh avocado, chopped onions and cilantro. Served with fresh tortilla chips and our consomé dipping sauce – a warm savory broth perfect for dipping to add more bold flavor to every bite.
Birria Burrito Box
Filled with our tender shredded beef birria, cheese, sour cream, rice, beans, cabbage, chopped onions, and cilantro. Served with fresh tortilla chips and our consomé dipping sauce – a warm savory broth perfect for dipping to add more bold flavor to every bite.
Two Birria Crunchy Tacos (a la carte) $9.99
Two Crunchy tacos filled with our tender shredded beef birria, cheese, chopped onion, and cilantro. Served with our consomé dipping sauce.
One Birria Crunchy Taco (a la carte) $5.49
One crunchy taco filled with our tender shredded beef birria, cheese, chopped onion, and cilantro. Served with our consomé dipping sauce.
Consomé Dipping Sauce $0.99
A warm broth which mirrors the same rich flavors as our shredded beef birria - bold and savory with a hint of smokiness and spice. Perfect for dipping your entrees in to add more flavor to every bite.

Tostadas
Classic Tostada Salad
A delicious combination of citrus-marinated chicken breast, shredded lettuce, pinto beans, rice, shredded jack cheese, sour cream and pico de gallo salsa in a crisp flour tostada shell. Served with creamy cilantro dressing. Customizable. Dressing not included in calories.
Double Chicken Tostada Salad
We fill a tostada shell with shredded lettuce, pinto beans, rice, shredded cheese, fresh pico de gallo salsa, ripe hand-sliced avocado and cool sour cream, then top with a double portion of fire-grilled chicken breast. Served with creamy cilantro dressing. Dressing not included in calories.

Family Chicken Meals
8pc Family Feast
8 pieces of our famous fire-grilled chicken, large avocado family salad, 2 large sides, 4 churros, flour/corn tortillas or chips, and salsa. Serves 3-4 people.
8pc Family Meal
8 pieces of our signature fire-grilled chicken and your choice of 2 large sides, warm tortillas and fresh salsa. Serves 3–4 people.
8pc - Chicken Only
8 pieces of deeply marinated, fire-grilled chicken. Add on, create your own meal, add to a recipe or just dig in and enjoy, as is.
12pc Family Meal
12 delicious pieces of fire-grilled chicken with a choice of 3 large sides, warm tortillas and fresh salsa. Serves 5 - 6 people.
16pc Family Meal
16 pieces of our delicious, citrus-marinated chicken with 3 large sides, warm tortillas and fresh salsa can please a crowd. Serves 7 - 8 people.

Chicken Meals
2pc Chicken - Leg & Thigh Meal
2 pieces of fire-grilled chicken, 2 of your favorite small sides and tortillas. Includes 1 leg &1 thigh.
2pc Chicken - Breast & Wing Meal
2 pieces of fire-grilled chicken, 2 of your favorite small sides and tortillas. Includes 1 breast & 1 wing.
3pc Chicken - Leg & Thigh Meal
3 pieces of fire-grilled chicken, 2 small sides and tortillas. Includes leg & thigh.
3pc Chicken - Breast & Wing Meal
3 pieces of fire-grilled chicken, 2 small sides and tortillas. Includes 2 breasts & 1 wing.
4pc Half Chicken Meal
4 pieces of fire-grilled chicken with a choice of 2 small sides and tortillas.
Chicken A la carte
Still hungry? Add a piece or two of our flame-grilled chicken to your order.
Meal For Two $13.50
The perfect meal to share together. Enjoy 4 pieces of fire-grilled chicken (2 legs & 2 thighs), choice of 2 small sides, 2 loco side salads, tortillas, and 2 churros for dessert.
Whole Chicken $16.99

Fire-Grilled Combos
Original Pollo Bowl Combo $6.99
Chicken breast fire-grilled, chopped and added to slow-simmered pinto beans, rice, diced onions, fresh cilantro and pico de gallo salsa. Comes with choice of tortillas or chips, and a regular drink. (Lindora's "Lean for Life" Weight Maintenance Phase approved.)
3 Tacos al Carbon Combo $6.99
3 chicken tacos al carbon made with two corn tortillas, chopped citrus-marinated fire-grilled thigh meat, diced onion, and cilantro. Comes with regular drink and chips.
Classic Chicken Burrito Combo $6.99
It doesn't get more classic than our original Classic Chicken Burrito. Filled with pinto beans, shredded chicken, rice, Monterey Jack cheese and wrapped in a soft flour tortilla. Comes with tortilla chips and a regular drink.
Chicken Nachos Combo $6.99
We start with our crisp tortilla chips and top with pinto beans, fire-grilled chicken, queso blanco, pico de gallo salsa, guacamole and sour cream. Combo includes regular drink.

Burritos
Queso Blanco Burrito
The California Queso Burrito has tender pieces of our famous fire-grilled chicken, fresh handmade guacamole, pinto beans, queso blanco and house-made pico de gallo. All this goodness comes wrapped in a warm flour tortilla.
Chicken Tinga Burrito
The Chicken Tinga Burrito has savory, lightly smoky chicken tinga, seasoned rice, pinto beans, fresh sliced avocado, and is topped with jack cheese and house-made pico de gallo – all wrapped in a warm flour tortilla.
Keto Burrito
Enjoy fresh fire-grilled chicken, sliced avocado, chopped lettuce, shredded cabbage, creamy cilantro, house-made pico de gallo and crumbled cotija cheese all wrapped in a specialty high fiber, low-carb tortilla Keto Friendly (11g net carbs)
Chipotle Chicken Avocado Burrito
We start with our signature fire-grilled chicken and add hand-sliced avocado, cool sour cream, house-made chipotle salsa, shredded cheese, simmered beans, rice and crunchy cabbage, all wrapped in a flour tortilla.
Chicken Avocado Burrito
Satisfy your craving for something delicious with fire-grilled chicken, fresh avocado, pinto beans, pico de gallo salsa, jack cheese, cabbage, fresh cilantro, and creamy cilantro dressing wrapped in a grilled tortilla.
BRC Burrito
Enjoy great value rolled into a flour tortilla filled with rice, pinto beans and shredded jack cheese. (Lindora's "Lean for Life" Weight Maintenance Phase approved)
Classic Chicken Burrito
It doesn’t get more classic than our Classic Chicken Burrito. Filled with pinto beans, savory, lightly smoky chicken tinga, rice, Monterey jack cheese and wrapped in a soft flour tortilla. Comes with tortilla chips and a regular drink

Street Tacos
Baja Shrimp Taco $3.99
Cooked to perfection in a chipotle and garlic marinade. The Baja Shrimp Taco is topped with fresh shredded cabbage, house-made pico de gallo and baja chipotle sauce – all wrapped in a corn tortilla.
Chicken Avocado Taco $3.69
Fire-grilled chicken, avocado, shredded lettuce, jack cheese, and pico on a handcrafted tortilla and finished with creamy cilantro dressing.
Chicken Taco al Carbon $2.69
Chopped citrus-marinated fire-grilled thigh meat, diced onion, and cilantro with two corn tortillas.
12 Taco Complete Family Combo $31.00
12 Tacos al carbon, Loco Salad and 4 Churros

Bowls
Original Pollo Bowl®
Our chicken breast is fire-grilled to perfection then chopped and added to slow-simmered pinto beans, rice, diced onions, fresh cilantro and pico de gallo salsa. (Lindora's "Lean for Life" Weight Maintenance Phase approved.)
Grande Avocado Chicken Bowl
We combine perfectly ripe avocados with citrus-marinated, fire-grilled chicken breast, cool sour cream, sweet corn, shredded cheese, cabbage, house-made pico de gallo salsa, rice and pinto beans to create an avocado lover’s dream.
Double Chicken Bowl
Double up on a double portion of delicious citrus-marinated chopped chicken breast on top of authentic pinto beans, rice, cabbage and garnished with sour cream, shredded jack cheese, avocado slices and pico de gallo salsa.

Pollo Fit Menu
Double Chicken Avocado Salad
Savor organic super greens and lettuce topped with a double portion of our fire-grilled chicken, avocado, cotija crumbles, corn, and pico. Includes choice of dressing. Keto-Friendly. 7g net carbs. Dressing not included in calories or net carbs.
Keto Burrito
Enjoy fresh fire-grilled chicken, sliced avocado, chopped lettuce, shredded cabbage, creamy cilantro, house-made pico de gallo and crumbled cotija cheese all wrapped in a specialty high fiber, low-carb tortilla Keto Friendly (11g net carbs)
Large Chicken Tortilla Soup $7.99
A large serving of shredded fire-grilled chicken, roasted corn, celery, carrots, roasted poblano peppers, red bell peppers, green bell peppers, Cotija cheese, cilantro and corn tortilla strips.
Small Chicken Tortilla Soup $4.99
Hand-prepared daily, with shredded fire-grilled chicken, roasted corn, celery, carrots, roasted poblano peppers, red bell peppers, green bell peppers, Cotija cheese, cilantro and corn tortilla strips.

Starters
Regular Chips & Guacamole $4.99
What's better than our white corn tortilla chips, hand salted and made fresh daily? Our tortilla chips with freshly, hand-made guacamole, of course.
Small Chips & Guacamole $3.49
Made fresh daily, our new guacamole is loaded with chunks of avocado and paired with our authentic tortilla chips.
Large Chicken Tortilla Soup $7.99
A large serving of shredded fire-grilled chicken, roasted corn, celery, carrots, roasted poblano peppers, red bell peppers, green bell peppers, Cotija cheese, cilantro and corn tortilla strips.
Small Chicken Tortilla Soup $4.99
Hand-prepared daily, with shredded fire-grilled chicken, roasted corn, celery, carrots, roasted poblano peppers, red bell peppers, green bell peppers, Cotija cheese, cilantro and corn tortilla strips.

Extras
Chicken Taco al Carbon $2.69
Chopped citrus-marinated fire-grilled thigh meat, diced onion, and cilantro with two corn tortillas.
Original BRC Burrito $3.99
Enjoy great value rolled into a flour tortilla filled with rice, pinto beans and shredded jack cheese. (Lindora's "Lean for Life" Weight Maintenance Phase approved)
Classic Chicken Burrito $5.29
It doesn't get more classic than our original Classic Chicken Burrito. Filled with pinto beans, shredded chicken, rice, Monterey jack cheese and wrapped in a soft flour tortilla.
Small Chips & Guacamole $3.49
Made fresh daily, our new guacamole is loaded with chunks of avocado and paired with our authentic tortilla chips.
Regular Chips & Guacamole $4.99
What's better than our white corn tortilla chips, hand salted and made fresh daily? Our tortilla chips with freshly, hand-made guacamole, of course.
Churro $1.59
Dusted in cinnamon sugar and served warm, our churros are perfectly fresh, crispy and delicious.
Two Churros $2.39
Why eat just one Churro when you can get double the deliciousness but not double the price? We call that a sweet deal.
1 Pack of Tortillas (2)
5 Packs of Tortillas (10) $1.99
Chips
Jalapeno Hot Sauce
Creamy Cilantro Dressing $0.45
Served in a 3 oz portion.
Mexican Vinaigrette
Served in a 3 oz portion.
Sour Cream $0.79

Sides
Rice
This is no ordinary side of rice, it’s enriched long-grain rice seasoned with tomatoes, vegetables and seasoning.
Pinto Beans
Whole pinto beans simmered in their own juices with bits of serrano peppers –your taste buds will thank you.
Macaroni & Cheese
Order a side of comfort with this perfect comfort food made with elbow macaroni immersed in a creamy cheese sauce.
Mashed Potatoes with Gravy
Our creamy mashed potatoes seasoned with black pepper and served with rich golden brown chicken gravy will feed you and your soul.
Broccoli
Fresh broccoli. Gently steamed. Simply delicious.
Corn
Cut corn mixed with diced red peppers, lightly coated in a delicate buttery sauce. Corn never tasted this good.
Coleslaw
Shredded green and red cabbage and shredded carrots combined with a creamy sweet and sour dressing. It’s the creamiest, dreamiest addition to any meal.
Loco Side Salad
Chopped Romaine lettuce blend, crushed chips, cilantro, Cotija cheese and our signature creamy cilantro dressing make a satisfying side salad to pair with any of our entrees.

Fresh Salsas
House Salsa (Mild)
Calories stated per1.3 oz serving.
Pico de Gallo (Medium)
Calories stated per1.3 oz serving.
Avocado Salsa (Hot)
Calories stated per1.3 oz serving.
Salsa Roja (Fiery)
Calories stated per1.3 oz serving.
Jalapeno Hot Sauce
Calories stated per 1 packet.

Desserts
Churro $1.59
Dusted in cinnamon sugar and served warm, our churros are perfectly fresh, crispy and delicious.
Two Churros $2.39
Why eat just one Churro when you can get double the deliciousness but not double the price? We call that a sweet deal.

Kids Meals
2pc Chicken Leg Kids Meal $5.99
Kids get a leg up on deliciousness with 2 pieces of juicy fire-grilled chicken legs, a small classic side, choice of tortillas or chips and a regular drink.
BRC Kids Meal $5.99
Our soft flour tortilla filled with rice, pinto beans and shredded jack cheese. A kid's perfect burrito. Kids Meal includes small side and regular drink.

Drinks
Regular Drink $2.69
Large Drink $2.99
Bottle Water $2.39

Catering
Please place catering orders at least one hour in advance. For orders above $500, order a minimum of 24 hours in advance.
24 Piece Meal
Serves 10 - 12 people. Includes: 2 x-large side dishes, warm flour or corn tortillas, tortilla chips and fresh salsa. Calories stated per serving.
48 Piece Meal
Serves 20 - 24 people. Includes: 2 jumbo side dishes, warm flour or corn tortillas, tortilla chips and fresh salsa. Calories stated per serving.
24 Piece Chicken & Tortillas
24 pieces of citrus marinated flame-grilled Chicken, warm Flour or Corn Tortillas and Fresh Salsa. Calories stated per serving.
3-Course 24 Piece Meal
Our 3-Course 24 piece meal serves 10 - 12 people. Includes citrus-marinated fire-grilled chicken, loco salad, 2 side dishes, warm flour or corn tortillas, tortilla chips, fresh salsa and 12 churros. Also includes serving utensils, plates, napkins, and cutlery. Calories stated per serving.
3-Course 48 Piece Meal
Our 3-Course 48 piece meal serves 20 - 24 people. Includes citrus-marinated fire-grilled chicken, loco salad, 2 side dishes, warm flour or corn tortillas, tortilla chips, fresh salsa and 24 churros. Also includes serving utensils, plates, napkins, and cutlery.
Burrito Platter $26.99
Your choice of 4 burritos, cut in half (8 halves per platter), fresh salsa. Please make your burrito selections below. You can choose one type or a selection of all 4. Serves 6-8 people. Calories stated per serving.
Mexican Salad
Romaine lettuce blend, Pico de Gallo, flame-grilled corn, tortilla strips, Cotija cheese, and choice of dressing. Serves 6-8 people. Calories stated per serving.
Tacos al Carbon 6-Pack
6 Tacos al Carbon and fresh salsa. Serves 4-6 people. Calories stated per serving.
Chips & Salsa
Corn tortilla chips served with choice of salsa. Serves 10-12 people. Calories stated per serving.
Chips and Guacamole $13.99
Corn tortilla chips served with our handmade guacamole. Serves 10-12 people. Calories stated per serving.
Spanish Rice
Enriched long-grain rice seasoned with tomatoes, vegetables and seasoning. Extra Large serves 10-12 Jumbo serves 20-24. Calories stated per serving.
Pinto Beans
Whole pinto beans simmered in their own juices with bits of serrano peppers. Extra Large serves 10-12 Jumbo serves 20-24. Calories stated per serving.
Loco Salad
Chopped Romaine lettuce blend, crushed chips, cilantro, Cotija cheese and served with our signature creamy cilantro dressing. Extra Large serves 10-12 Jumbo serves 20-24. Calories stated per serving and does not include dressing.
Broccoli
Gently steamed, fresh broccoli. Extra Large serves 10-12 Jumbo serves 20-24. Calories stated per serving.
Corn
Cut corn mixed with diced red peppers, lightly coated in a delicate buttery sauce. Extra Large serves 10-12 Jumbo serves 20-24. Calories stated per serving.
Coleslaw
Shredded green and red cabbage and shredded carrots combined with a creamy sweet and sour dressing. Extra Large serves 10-12 Jumbo serves 20-24. Calories stated per serving.
Mac & Cheese
Made with elbow macaroni immersed in a creamy cheese sauce. Extra Large serves 10-12 Jumbo serves 20-24. Calories stated per serving.
Mashed Potatoes w/Gravy
Creamy mashed potatoes seasoned with black pepper and served with rich golden brown chicken gravy. Extra Large serves 10-12 Jumbo serves 20-24. Calories stated per serving.
Guacamole $7.99
Calories stated per serving.
House Salsa (Mild) $6.99
Calories stated per serving.
Pico De Gallo (Medium) $6.99
Calories stated per serving.
Avocado Salsa (Hot) $6.99
Calories stated per serving.
Salsa Roja (Fiery) $6.99
Calories stated per serving.
Creamy Cilantro Dressing $5.99
Calories stated per serving.
Lemons $3.99
Calories stated per serving.
Onions $2.99
Calories stated per serving.
Sour Cream $6.99
Calories stated per serving.
Bottled Water $2.39

El Pollo Loco Details

Service options
Outdoor seating
No-contact delivery
Delivery
Drive-through
Onsite services
Takeout
Dine-in

Highlights
Fast service
Serves local specialty

Popular for
Lunch
Dinner
Solo dining

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating

Offerings
Comfort food
Healthy options
Late-night food
Quick bite
Small plates

Dining options
Lunch
Dinner
Catering
Counter service
Dessert
Seating
Table service

Amenities
Gender-neutral restroom
Restroom

Atmosphere
Casual
Quiet

Crowd
Family-friendly
Groups
Tourists

Planning
Accepts reservations

Payments
Checks
Credit cards
Debit cards
NFC mobile payments
Credit cards

Children
Good for kids
High chairs
Kids' menu

Parking
Free parking lot
Free street parking
Parking

El Pollo Loco Photos

El Pollo Loco Location

El Pollo Loco

Arizona Maricopa County Phoenix West Crossroads West McDowell Road

5009 W McDowell Rd, Phoenix, AZ 85035, USA

El Pollo Loco Reviews

An average rating of ★4 from 1527 user reviews.

bowldrive thrucleanhealthysidesgrilled chickenemployeethighscabbagefamily meal

★ 5★ 4★ 3★ 2★ 1

Food is amazing as always. There was only one other person in front of me and it took almost 10 minutes to order. Floors were super sticky despite having 6 people behind the counter. Soda machine was down and there was water dripping from the ceiling. Not to mention all the flies you had to try to keep from landing on your food. Other than that the staff was very nice and the food was good as always.
October 11 · Matthew O.
Not a great location. Love to visit El Pollo loco when we come out west. Restaurant was empty but had to walk around most of the place to find a clean table. Quesadilla was cold, cheese wasn't melted, flour tortillas were crunchy in their little plastic bags. No horchata and no sign to indicate it didn't work, got a cup half full of water. Someone else also came in and made the same mistake.Had to go back to the counter a few times to obtain items that were forgotten from our order.Also asked to skip an item in one of the bowls and still got it anyways. Chicken and pinto beans were hot and fresh. Everything else was meh.
May 18 · Shayne Gallo
They are so clean! Very attentive and sweet. The food has a lot of flavor. Rice was so soft and chicken very tasty and well cooked. Thank you so much. I will be coming to this location again.
April 12 · Ada Cardenas
The chicken is to old and dry and I pay 14 Dollars for the chicken salad
September 29 · Eduardo Mendoza
Tried the new chicken chipotle quesadilla. Was very disappointed the tortilla held about a quarter of a chicken breast if that. Requested guacamole on the inside as advertised on the website, and when I picked up my food and stated there was no guacamole on the inside I was told it's only on the side. Had to ask for the napkin dispenser to be refilled as it was out of napkins, lemonade was not adequate no sweetness to it at all. Overall not the best experience I've had at an El Pollo loco. I will not be returning to that location, however I will try another location and see if the quality of the food is better.
September 12 · IRENE NETHERCUTT